How Much Money Will We Take?
The only amount that can be attempted is the agreed repayment amount or an alternative amount agreed with the customer. The customer is able to reinstate the CPA attempts or change the requested amount by contacting us at any time. If you are unsure exactly how our short term loans work, please check out our detailed guide.
The FCA have strict guidelines on how CPA is used. A maximum of two CPA attempts per agreed repayment can be made to a customer account under the terms of the loan agreement. If the first repayment transaction fails, then we will make a further attempt on the same day to make sure we have not missed your salary deposit.
In the event that the total agreed repayment amount could not be debited under both agreed attempts for repayment, no further attempts to debit payment under CPA will be made. Remember though, it is still your responsibility to repay your loan! You can reinstate your CPA or request for payment to be debited over the phone, by SMS, by email or by renewing your card details online.
In accordance with the Good Practice Customer Charter which we have adopted, and to which our trade association (CCTA) is a signatory, we will notify you before any payment(s) are due, reminding you that we will be seeking payment under the CPA. We will also notify you of any failed attempts to elicit payment under the CPA.
You must notify us immediately in the event that your bank account and/or debit card details have changed.
(for example, you have closed your bank account or you have lost or cancelled your debit card)