Complaints Procedure

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Representative APR 696.83% PA (fixed) 74.19%. Example: Borrow £700 for six months. Repay £1219.32 with six monthly payments of £203.22.
Our APR includes all applicable fees. Total cost is capped at 100% of the amount borrowed. Daily interest is capped at 0.8%.
APR rates vary from 690% to 1100%. Loan periods between 3 and 6 months. Early repayment is possible at any time without an additional fee.
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Quick Loans Express – Your satisfaction is our priority!

At Quick Loans Express, we believe in preserving and fostering good customer relationships with all our clients. Therefore, if you are not satisfied with any aspect of our service, we would like you to voice your concerns to us directly. Please be aware that by submitting your complaint to us, rather than to a third party, we can deal with your complaint a lot more effectively. If there is anything you are not sure about, feel free to check out our FAQ page or our detailed guide for more information, or you may contact us directly.


How to Contact Us

You may contact Quick Loans Express in any way which is convenient to you, whether by telephone, SMS, in writing or by email. Should you wish to contact us – whether for a request, complaint, or simply information – our details are as follows

If you have any questions contact us


Want to write to us?

You must include:

  • Your Quick Loans Express reference number
  • Your full name and address
  • A daytime telephone number if we need to contact you about your complaint
  • Your preferred method of response (i.e. in writing, by e-mail or by telephone)

What we will do

If your complaint involves a short term loan you have taken out, we will follow the procedure detailed below:

Follow this procedure:

  • Upon receipt of your complaint we will do our best to resolve your complaint by the end of the next business day.
  • If we cannot do this, we will send you an acknowledgement of your complaint within 5 working days and let you know who is dealing with it.
  • We will issue a final response letter within eight weeks of receiving your complaint.


Third Party Contacts

Our trade association the CCTA run a conciliation service. Their contact details are:

Consumer Credit Trade Association
Address:Consumer Credit Trade Association,
Complaints Conciliation Service,
Airedale House, Aire Valley Business Park,
Gap Lane,
BD16 1WA
Tel: 01274 714959
Fax: 01274 928365

This is optional and can be sent before referring your complaint to the FOS within the eight week time frame

Financial Ombudsman Service (FOS)
Address Exchange Tower
E14 9SR
Tel:0845 080 1800

We strive to continually offer a high level of customer service and will do everything we can to ensure your complaint is dealt with to your satisfaction.

We’re available:
  • Mon – Fri: 9am – 5.30pm
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